What Personal Information We Collect
Personal information is information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person (“Personal Information”). We collect Personal Information when you voluntarily provide it through our Website or when you provide it to us through other means, including but not limited to: email, telephone, mail; or other correspondence; or registering for our Services; and/or entering into any agreements for our Services.
The Personal Information we may collect will depend on the particular Service you request, and may include (but is not limited to) your full name, contact information, such as your address, telephone number, or email address; any other Personal Information that you choose to submit to us, including but not limited to your personal health information. In addition to Personal Information, we may collect non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature. We may also collect technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.
How We Collect Information through Technological Means
When you visit our Website and/or use our Services, we may collect information that is automatically sent to us by your web browser. This information may include your domain name and your IP address. We may also collect other information, such as the type of browser you use, which pages you view, and the files you request.
We use this information to better understand how our Website and Services are used and to improve our Website and Services to better meet your needs. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.
We also collect information that is submitted by you. This incudes information that you provide by filling in Grassroots agreements, forms and/or other documents (whether on our Website or otherwise), such as information provided at the time of registering to use our Website or agreeing to our Services or requesting further services. We may also collect information when you report a problem with our Website, search queries on our Website, or otherwise provide information to us. We further collect information from records and copies of your correspondence (including email addresses), if you contact us, and details of transactions you may carry out through our Website and/or Services.
You may also provide information (including but not limited to Personal Information) to be published or displayed (hereinafter, "posted") on public areas of the Website/Services or transmitted to other users of the Website/Services or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect. Additionally, we cannot control the actions of other users of the Website and/or Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view, access or otherwise obtain your User Contributions
“Cookies” are text files placed on your computer, to help the website, software, application or otherwise analyze how users use same. We may use "cookies" and other similar devices on our Website and Services to enhance functionality. These devices may track information which includes but is not limited to: (i) IP address; (ii) how the Website is navigated; (iii) the type of web browser and operating system used; (iv) the content accessed; and (v) the pages of the Website visited. If you wish to disable cookies, refer to your browser help menu to learn how. If you disable cookies, you may be unable to access some features related to the provision of our Website and/or Services.
You can opt-out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
Age of Majority
Our Website and Services are not intended for persons under the age of majority. No one under such age may provide any information to or on the Website or use our Services. We do not knowingly collect personal information from children or persons under the age of majority. If you are under the age of majority, do not use or provide any information on this Website or Services, including your name, address, telephone number, email address, or any screen name or user name you may use.
How We Use and Disclose Personal Information
We may also use your information to contact you about our own goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form),adjust your user preferences in your account profile, use the unsubscribe mechanism at the bottom of our e-mails and/or e-mail us at email@example.com.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may also disclosure Personal Information to: (i) our subsidiaries and affiliates; (ii) in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Grassroots' assets; (iii) to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website/Services improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this policy; (iv) to fulfill the purpose for which you provide it; and (iv) with your consent.
We may also disclose your personal information: (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law; (ii) to enforce or apply our terms and other agreements; and/or (iii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Grassroots, our customers, or others.
Where we disclose Personal Information to third parties that perform services on our behalf, we will require those third parties to use such information solely for the purposes of providing services to us and to have appropriate safeguards for the protection of that Personal Information. You may separately agree to provide your Personal Information to third parties that provide content and/or offerings to our Website and/or users. If you agree to provide such information to these third parties, then your Personal Information will be subject to their privacy policies in addition to our own.
We may disclose your Personal Information to a third party or parties where you consent to such disclosure or the disclosure is required by law. Some or all of the Personal Information we collect may be stored or processed in jurisdictions outside of Canada, including the United States. As a result, this information may be subject to access requests and legal requirements from governments, courts, law enforcement or regulatory agencies in those jurisdictions according to laws in those jurisdictions. Your submitting of Personal Information or otherwise engaging with our Website and/or Services indicates your consent to such storage and/or processing.
We reserve the right to transfer Personal Information in the event that we merge with or are acquired by a third party. We also may disclose your Personal Information for any other purpose permitted by law or to which you consent.
How We Protect Personal Information
We protect your Personal Information by maintaining physical, organizational and technological safeguards appropriate to the sensitivity of such Personal Information. Personal Information may only be accessed by persons within or under contract with our organization and who require such access. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website and/or Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website and/or Services.
We retain Personal Information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements. We destroy Personal Information when it is no longer needed. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
The Website and Services may provide links to other third-party content. Even if the third party is affiliated with Grassroots, through a business partnership or otherwise, Grassroots is not responsible for the privacy policies or practices or the content of such external links. We do not assume responsibility for the accuracy or appropriateness of the content contained on those websites and/or other services. You enter those sites at your own risk. A link to the same should not be construed to mean that we are affiliated or associated in any way or that we endorse or recommend those websites and/or services. These links are provided to you for convenience purposes only and you access them at your own risk.
Access and Rectification
You have a right to access to your Personal Information and to request a correction to it if you believe your Personal Information is inaccurate. We will provide you with access to your Personal Information that is in our possession, subject to certain exceptions, including information that is referenced to another individual’s personal information that we cannot sever, or information subject to legal restrictions that may prevent us from fulfilling your request. If you have submitted Personal Information and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. You can review and change your personal information by logging into the Website and visiting your account profile page.
If you delete your User Contributions from the Website and/or Services, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website/Services users.
Transferring Your Personal Information
To facilitate our operations, we may process, store, and transfer your Personal Information in and to a foreign country, different from that where you live (including the United States of America). Laws in these foreign countries have different privacy laws that may or may not be as comprehensive as Canadian law or the applicable law of your country of residence. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that foreign country may be able to obtain access to your Personal Information through the laws of such country.
By submitting your Personal Information or engaging with the Website and/or Services, you consent to this transfer, storage, or processing.
Information for Residents of the United Kingdom (UK) and European Union (EU)
Legal Basis for Processing. As described above, our processing (i.e., collection and use) of your Personal Information is based on one of a number of legal conditions. Generally, these include: (i) your consent; (ii) the performance of a contract with you; (iii) compliance with a legal obligation (for example, where we are required to disclose personal information to a court or a tax authority); and (iv) our legitimate interests, provided these do not override your fundamental rights and freedoms (for example, where we carry out research and analysis to improve our Website and Services).
Rights of UK and EU Residents. Subject to applicable law, as a resident of the UK or the EU, you may have certain rights with respect to your Personal Information. These rights may include some of the following:
to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
to rectify inaccurate Personal Information;
to erase your Personal Information (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
to restrict processing of your Personal Information where: (i) the accuracy of the Personal Information is contested; (ii) the processing is unlawful, but you object to the erasure of the Personal Information; or (iii) we no longer require the Personal Information, but it is still required for the establishment, exercise or defense of a legal claim;
to challenge processing which we have justified based on a legitimate interest;
to prevent us from sending you direct marketing;
to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent); and
to obtain or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organization.
In addition to the above, you have the right to lodge a complaint with your local supervisory authority, depending on where you have your habitual residence or place of work, or where an alleged infringement of applicable data protection law occurs (for example, the Information Commissioner’s Office in the United Kingdom, contactable at www.ico.org.uk). For the European Economic Area (“EEA”), a list of data protection authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Exercising Your Rights. If you would like to exercise any of the rights described above, please submit a request using the contact details listed below. Please note we will request proof of your identity and verify such identity in order to protect your Personal Information and ensure compliance with all applicable regulations and policies. In some cases, we may limit or deny requests where permitted or required by law. For example, except where disclosure is required by law, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting the access. Additionally, we may deny a request if we are unable to adequately verify your identity. We reserve the right to charge a fee where permitted by law, including for example, if your request is manifestly excessive or unfounded. We will respond to your requests within the applicable timeframes and consistent with applicable regulations.
Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us using the contact information below. Please note that if you withdraw your consent, we may not be able to provide you with use or access to our Website or Services.
How to Contact Us